Recently, the way ratings work has changed.
If you withdraw or no-show from a job you’ve accepted, you will continue to have access to Wonolo, but these actions impact your rating. Your rating may be lower than what many Requestors are expecting from Wonoloers. Low ratings may reduce the number of jobs you can accept.
We understand that sometimes there are issues beyond your control that will prevent you from attending the job you accepted.
In these situations:
- Withdraw from the job immediately using your app
- Alert the Requestor via in-app messaging that you will not be able to attend. (Don't ask them to cancel you out)
- Alert Wonoloer Support ASAP
Please see our new User App Guide for more information
If you have any additional questions, please contact our Support Team