Why haven't I received my payments?

My payment has been processed, but I haven’t received the money in my bank account yet. What’s going on?

  • Payments transfers are submitted every day, but most banks will only process the transfer on business days. This means that if a payment was sent to you on a holiday or weekend, you will probably see the money in your bank the next day your bank is open. For transfers sent on business days, you should see the payment within 1-3 business days.

I just got a notification that a transfer to my bank account failed. What does this mean and what should I do?

  • When our payment provider fails to make a transfer to you, it usually means there was an issue with the bank account that you have on file. As a result, our payment provider will also hold all pending transfers to your account until the issue with your bank account is resolved. If you update your bank account to a valid checking account, the failed transfers will be automatically retried.  If your current account is already valid and you are not sure why the transfer failed, please contact your bank to resolve the issue. Then, contact support@wonolo.com to reprocess your payment.  

When will I know if my payment wasn't processed or failed?

  • Banks take 3-5 business days to inform our payment provider about transfers that did not go through, at which time we contact you about the issue and how to fix it.
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